Have a question? Chances are, so have others! Check here for a list of frequently asked questions.
Feel free to CONTACT US with any additional questions.
A "Giclee" print is a high quality, fade resistant, archival-grade reproduction of an original artwork. Giclee's can be printed on various media such as canvas and paper.
A matted print on paper is a open edition reproduction of an original painting on bamboo paper and printed with high quality inks. These prints are then mounted on a firm backing and held in place by a mat board and includes Dimitra Milan's signature embossed on the mat.
A “Limited Edition” print, also known as an "LE," is a reproduction that is restricted in the number of copies produced. These editions are regulated under state consumer protection laws in order to ensure each print in its edition is accounted for.
An “Artist Proof” print, also known as an "AP," is a exclusive giclee print that is numbered outside of the original edition size, where traditionally only 10 Artist Proof canvases are offered per title. Each AP is signed and numbered (front and back) by the artist, gallery wrapped, and hand highlighted with acrylic and gel medium to give the canvas a special luster and texture similar to that on the original painting. It also comes with a Certificate of Authenticity (COA) that give the details of the piece.
Payment & Shipping:
We stock and ship all products (except Giclee canvas prints) in 2-3 business days, unless there is an out-of-stock situation. If there is any delay in shipment we will notify you immediately via email. Giclee canvas prints ship in approximately 3 - 4 weeks as they are custom printed per order. Framed Giclee Canvas prints ship in approximately 4-6 weeks. Once we ship your order, you will receive a tracking number via email. The approximate shipping times are: USPS Priority (2-5 days), FedEx 2-Day (1-2 days), USPS International Priority (6-10 days), FedEx International (2-7 days). Delivery times may vary substantially due to the carrier, and we cannot guarantee that a carrier will deliver by a certain date.
Major credit cards: Visa, MasterCard, American Express and Discover Card; Paypal; Amazon Payments; and Gift Cards (available online only).
We proudly ship worldwide!
International customers are responsible for the payment of any duties or customs taxes beyond standard shipping charges. These additional charges are not included in the Dimitra Milan web site charges, rather they may be collected from you at the time of delivery if your country has such charges. Customers who refuse to receive international orders will not be refunded the original shipping fee, and will be responsible for an additional $25 fee to help cover the shipping and customs costs to return the product to us. We recommend you contact your country's customs office in advance for an estimate of fees before placing your order if you have any questions.
Of course! If you purchase a Greeting Card with your package, we would be happy to write your message and include it in your gift! Just CONTACT US immediately after ordering to let us know what you would like the card to say.
Order Status and Returns/Exchanges:
Emails confirming your order are sent our immediately after you complete your purchase! Please check the spam folder to locate the email and make sure we are not marked as spam so that you may receive future confirmations from us too. Also please check alternative emails that you may have used when placing the order.
Most orders are shipped the same day they are received; orders containing canvases have a 2-3 week lead time. If you would like to add new products to your order, please submit new order and CONTACT OUR SUPPORT TEAM as soon as possible. We are happy to combine shipping of orders if at all possible.
Damaged or defective products will be replaced with the same or comparable items. Please notify us within 30 days of receipt of the problem by contacting the DIMITRA MILAN ART SUPPORT TEAM for replacement instructions. Please attach pictures and/or a detailed description of the problem. We will review it and begin processing a replacement right away.
Dimitra Milan Art offers fast and easy returns. To return an item, please contact us in advance at firstname.lastname@example.org. We will approve your return request in the form of online store credit or refund, as well as provide return instructions. Please be sure to pack your item securely with tape using the original packing materials. Products should NOT be returned without first contacting us.